1. Who we are
XTZO Digital is responsible for this website and for the personal information described in this policy. You can contact us at hello@xtzodigital.com.
2. Information we may collect
We may collect and use the following types of information:
- Your name and contact details if you email us or submit an enquiry.
- Business or project information you choose to send to us.
- Website, social media or project links you share with us.
- Technical information about how the website is used, if analytics tools are enabled.
- Basic correspondence and project communication records.
3. How we use your information
We use personal information to:
- Respond to enquiries.
- Discuss possible projects and provide proposals.
- Deliver agreed services.
- Manage communication, invoicing and project records.
- Improve this website and understand how people use it.
- Meet legal, tax and accounting obligations.
4. Lawful basis for using information
We only use personal information where we have a lawful basis to do so. This may include:
- Contract or pre-contract steps: when you ask us to provide a quote or deliver services.
- Legitimate interests: to run, improve and protect our business and website.
- Legal obligation: where we need to keep records for tax, accounting or legal reasons.
- Consent: where consent is required, such as for certain cookies or marketing communications.
5. Sharing your information
We do not sell personal information. We may share information with trusted suppliers where needed to operate the website, manage communication, deliver services, process payments, host files, analyse website performance or meet legal and accounting obligations.
Suppliers may include website hosting providers, email services, analytics providers, professional advisers, payment providers and carefully selected contractors or freelancers working on a project.
6. International transfers
Some tools or suppliers may process information outside the UK or the European Economic Area. Where this happens, we aim to use appropriate safeguards or suppliers that provide recognised transfer protections.
7. How long we keep information
We keep personal information only for as long as reasonably necessary. Enquiry information may be kept while we respond and assess possible work. Project, invoice and business records may be kept for longer where required for legal, tax or accounting reasons.
8. Your rights
Depending on your location and the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to withdraw consent where consent is the basis for processing.
To make a request, contact hello@xtzodigital.com.
9. Cookies and analytics
This website may use cookies or similar technologies for essential site functions and, where enabled, analytics or performance measurement. More information is available in our Cookies Policy.
10. Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No website, email system or online service can be guaranteed to be completely secure.
11. Complaints
Please contact us first if you have a concern about how your information is used. You may also have the right to complain to your local data protection authority. In the UK, this is the Information Commissioner’s Office.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page.